Call monitoring
24 June 2024
Listening to customers and understanding how call center staff are dealing with customer calls can provide
24 June 2024
Latest from the Esendex Blog
Topics
Topics
Call monitoring
Artificial Intelligence
12 June 2024
AI is revolutionizing SMS marketing - not only by helping marketers craft more personalized, conversational
12 June 2024
Call routing
10 June 2024
Customers dislike waiting in call queues or repeating themselves and jumping through endless menu hoops
10 June 2024
Voice
5 June 2024
Voice broadcasting involves sending pre-recorded voice messages to large groups of audiences at once.
5 June 2024
Transport and Logistics
4 June 2024
Recent research by PwC showed that companies who prioritize customer experience have up to a 25% reduction
4 June 2024
A2P 10 DLC
3 June 2024
A2P 10DLC can be a game-changer for organizations looking to improve their business messaging… A2P
3 June 2024
Voice
29 May 2024
An automated voice message - or automated voice messaging system - is a great way to quickly and easily
29 May 2024
Healthcare
28 May 2024
More than one-third of healthcare patients would prefer to self-manage their medical affairs digitally
28 May 2024
SMS API
27 May 2024
To manage successful SMS marketing campaigns, you need to ensure you're compliant with legal rules and
27 May 2024